Active Workdesk Support Ticket Add-on

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Version :

v2.1

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Active Workdesk Support Ticket Add-on

Premium Category Products

Original price was: Rs1,245.00.Current price is: Rs320.00.

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Categories: Premium, PHP Scripts, Scripts & Code Tags: active workdesk cms-best online marketplace Script, Active Workdesk Support Ticket Add-on, best freelancer marketplace script, best freelancer script, freelance marketplace php script, freelance marketplace script, Freelancer, freelancer php script, freelancer script, freelancer website template, online marketplace script, taskrabbit script, upwork script

Note: This Support Ticket system isn’t an independent system. This Support Ticket system is available only for Active Workdesk cms. If you do not purchase Active Workdesk CMS yet then click here for purchasing Purchase today! & use Support Ticket System for your freelancing business which is only developed with the most efficient freelancing marketplace cms named Active Workdesk cms. By this Support Ticket Addon enables the features for clients and freelancers to communicate with the admin. Admin can assign satffs to ticket the support messages and reply to them. Also tickets can be organized according to category and status. Active Workdesk Support Ticket Add-on is a valuable extension designed to enhance the functionality of the Active Workdesk platform, allowing businesses to streamline their customer support processes. This add-on provides a structured ticketing system that enables users to efficiently manage customer inquiries, track support requests, and improve overall service quality. Below is an overview of its key features and functionalities:

Key Features:

1. Ticket Management System:

Create, assign, and manage support tickets with ease.
Track ticket status (open, pending, resolved) and prioritize issues based on urgency.

2. User-Friendly Interface:

Intuitive and straightforward interface for both support staff and customers.
Simple navigation makes it easy to submit and manage tickets.

3. Customer Support Portal:

Dedicated portal for customers to submit support requests and track the status of their tickets.
Allows users to view ticket history and responses, enhancing transparency and customer satisfaction.

4. Automated Notifications:

Automatic email notifications to customers when tickets are created, updated, or resolved.
Alerts support staff of new tickets, escalations, and pending responses.

5. Customizable Ticket Fields:

Ability to customize ticket submission forms with specific fields relevant to the business needs.
Gather essential information upfront to facilitate quicker resolutions.

6. Knowledge Base Integration:

Option to integrate a knowledge base where customers can find answers to common questions before submitting tickets.
Reduces the number of tickets submitted and empowers customers to self-solve issues.

7. Reporting and Analytics:

Generate detailed reports on ticket resolution times, staff performance, and customer satisfaction metrics.
Analyze support trends to identify areas for improvement in service delivery.

8. Multi-Department Support:

Ability to create multiple departments or categories within the ticketing system.
Ensure tickets are directed to the appropriate teams for quicker resolution.

9. Custom Ticket Statuses:

Create and manage custom ticket statuses to better fit the workflow of the organization.
Allows for more granular tracking of the ticket lifecycle.

10. Role-Based Access Control:

Define roles and permissions for different users within the system.
Ensures that sensitive information is accessible only to authorized personnel.

11. Attachments Support:

Customers can attach files, screenshots, or documents when submitting tickets.
Provides support staff with relevant context to address issues more effectively.

12. Search and Filter Options:

Advanced search and filter capabilities to quickly locate specific tickets based on various criteria.
Facilitates faster response times and improved customer service.

How does it work?

Active Workdesk cms should be pre-installed in your server
Purchase Support Ticket addon for Active Workdesk cms from codecanyon
Download and install the addon to your Active Workdesk cms addon manager
It’s done!

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

Instant access to all plugins and all themes including all future releases
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

We Only provide WHMCS Module, how you can nulled any module step only !
Instant access to all plugins and all themes
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.