Auxilium : Support Desk for Freelancers, Small Business Owners & Envato Market Authors

Easy to use Support Desk for Freelancers, Envato Market Authors, and Small Business Owners. Auxilium is a support desk application designed with ease of use in mind. By using it you can lessen your support staff burden by fifty per cent due to its robust functionalities. Find out what differentiates the Auxilium from the crowd below. Notice 15$ Early Bird Discount for all buyers. So, Hurryup don’t miss out the sale. Here are some of the features provided by Auxilium that differentiate it from the crowd.

• • Full integration with Envato OAuth :- Customers won’t have to provide their purchase code manually if they log in via Envato OAuth. It will be automatically fetched and validated when they submit a new ticket.

   

• • Purchase Code validation using Envato API :- Purchase Code provided by your customer will be automatically validated. They will get an appropriate error if there is a problem validating the purchase code or their support period was expired. The support period will be show in your time-zone, not in Envato time-zone.

Expired Purchase Code :- If purchase code expired or not valid then portal will not allow to create a ticket.

• • Import your Envato Products as Category automatically :- Auxilium can fetch all products you sell on Envato market using Envato API and add them as categories in support desk. This way you won’t have to add your products one by one.

• • Total control over Categories :- If you sell products outside of Envato market and don’t want to use Purchase Code validation then you can turn it off for specific category.

• • Articles an Open Tickets to provide support for recurring issues :- You can add frequently asked questions as Articles to lower the support staff burden. You can also mark the ticket as public so the other customers can see it. Customers will see related articles and open tickets when they try to submit a new ticket. Articles you write can also be used as a canned response for support ticket replies.

• • Ability to add support agents :- You can add all your support staff as support agents. You can also assign a specific category to specific agents, that way they will only see tickets, articles and customer details for their assigned categories.

• • Canned Response :- Canned responses are templates that simplify dealing with repetitive questions. Every agent can use article to speed up the response time.

• • Auto close Tickets :- You can set some specific days in settings. If no one (agent or customer) replied in ticket till some specific days then the ticket will be auto close.

• • Ticketclosing notification :- You can manage ticket closing notification directly from portal. So, If you do not want to notify the customers while closing ticket manually or automatically the system will not send closing notification mail to customer.

• • Verify Customer Email Id :- Using verify customer email id means each customer must confirm their email id while signing up using our confirmation link in their email. But you can turn off this feature that customer can directly sign up without confirming their email id.

• Customizable :- You will get the full source code with your purchase. You can customize it any way you like. Auxilium provides support for header and footer customization out of the box so you won’t have to edit a single line of code to rebrand it for your company. You can also edit Privacy Policy, T&C and About us pages directly from your support desk admin panel.

 

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.