DeskHive – Laravel Support Ticket & Knowledge Base System

DeskHive is a standalone self-hosted help desk built with Laravel. Everything your support team needs in one application: ticket management, knowledge base, customer portal, agent portal, email-to-ticket pipeline, REST API, and more. No additional products or subscriptions required. Whether DeskHive running an Envato shop, a SaaS product, or any business that needs organized customer support, DeskHive gives you a professional helpdesk out of the box. Install it on your server, configure your departments and agents, and start resolving customer issues in minutes. Screenshots Admin Dashboard DeskHive Modern admin dashboard with ticket statistics, open tickets, and quick actions. Ticket Management DeskHive Full ticket list with status, priority, department, and agent filtering. Agent Portal Dedicated agent workspace with personal ticket queue, canned responses, and notifications. Customer Portal Self-service customer portal with ticket submission, knowledge base, and social login. Knowledge Base Organized articles with categories, full-text search, and helpful/not-helpful voting. Reporting & Analytics Track ticket volume, agent performance, and support metrics. Settings Configure departments, notifications, Envato verification, email piping, and API keys.   We have a dedicated support center for all of your support needs. It includes our Documentation and Ticket system for any questions you have. We usually get back to you within 12-24 hours. Key Features:

• Buy One Time & Get Free Updates Forever
• Free Installation – If you face any problem during installation, we will help you and it’s FREE
• Support Tickets – Customers submit tickets with priorities (Low, Medium, High, Urgent), statuses, departments, categories, labels, and file attachments
• Knowledge Base – Self-service articles organized by categories with full-text search and helpful/not-helpful voting
• Customer Portal – Login, register, submit tickets, browse knowledge base, manage profile with social login (Google, Facebook, GitHub, LinkedIn, X, Envato)
• Agent Portal – Dedicated workspace with personal ticket queue, canned response shortcuts, real-time notifications, and performance metrics
• Email-to-Ticket Pipeline – Automatically create tickets from inbound emails via IMAP polling. Customer replies thread back to the original ticket
• REST API – Internal (admin) and external (agent) API with scope-based authentication for custom integrations
• Dark Mode – Full dark mode support across customer portal, agent portal, and auth pages
• RTL Support – Automatic right-to-left layout for Arabic, Hebrew, Persian, Urdu, and other RTL languages
• 39 Languages – Built-in translations with preferred language setting per customer/agent
• Reply Reactions – Like/unlike individual ticket replies for instant feedback
• Departments & Teams – Route tickets to the right team with auto-assignment rules
• Custom Fields – Add text, textarea, select, checkbox, and radio fields to the ticket form
• Canned Responses – Pre-written reply templates with keyboard shortcuts for faster responses
• Envato Integration – Verify purchase codes before ticket submission for Envato marketplace sellers
• License Manager Integration – Verify license codes via Botble License Manager
• Email Notifications – Customizable email templates for new tickets, replies, status changes, and assignments
• Activity Logs – Full audit trail of all ticket events
• Dashboard Widgets – At-a-glance counts for open, today’s, and unassigned tickets
• Reporting & Analytics – Ticket volume trends, agent performance, and resolution metrics
• Theme Customization – Colors, typography, logos, and auth page backgrounds via Theme Options
• Agent Password Reset – Agents can reset forgotten passwords via email
• 100% Responsive – Works perfectly on desktop, tablet, and mobile
• Built on Botble CMS (Laravel 12) – Used by thousands of customers worldwide
• Easy to install with UI – Web installer, no command line needed
• Fast support – We always reply your ticket within 1 business day

 

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.