Deskzai - Customer Support System | Helpdesk | Support Ticket.

Deskzai is a robust web-based customer support solution developed using Laravel. This feature-packed platform simplifies customer service operations with its versatile toolkit. The Knowledge Base empowers businesses to create and maintain informative articles, while Business Hour settings ensure support availability aligns with operational hours. Deskzai  Efficiently manage customer inquiries with the Email to Ticket conversion and User Ticket Portal. Analytics Reports provide valuable insights into support performance, and Ticket Assign facilitates task delegation. AI Ticket Reply automates responses, while Collision Detection prevents overlap in agent responses. Features Knowledge Base: Deskzai Create and manage a comprehensive knowledge base to provide instant access to information for both your customers and support agents. Organize articles, FAQs, and documentation for easy reference. FAQs:Deskzai Quickly address common customer queries with a dedicated FAQ section. Easily update and maintain frequently asked questions to ensure customers find the information they need. Business Hour: Set specific business hours for your support team to streamline response times. Automatically adjust ticket routing and notifications based on your schedule. Email To Ticket: Convert incoming emails into support tickets effortlessly, ensuring all customer communication is centralized and tracked within your system. User Ticket Portal: Empower customers to create and manage their support tickets through a user-friendly portal, enhancing their experience and reducing agent workload. Analytics Reports: Gain valuable insights into your support operations with detailed analytics and reports. Monitor ticket volume, response times, agent performance, and more to make data-driven decisions. Ticket Assign: Efficiently assign tickets to the right agents based on their expertise, workload, or other criteria, ensuring prompt and effective issue resolution. AI Ticket Reply: Utilize AI-powered responses to address common customer inquiries automatically, improving response times and freeing up agents for more complex issues. Collision Detection: Prevent multiple agents from working on the same ticket simultaneously, avoiding confusion and ensuring efficient ticket management. Tag Adding System: Categorize and label tickets with relevant tags for easy organization and retrieval. Simplify ticket routing and reporting. Ticket Notes: Collaborate seamlessly with internal ticket notes, allowing agents to share insights and updates on a ticket’s progress while keeping customer communications private. Instant Reply: Provide customers with quick, automated responses to acknowledge their requests, enhancing their experience and setting expectations for resolution times. Email Templates: Create and customize pre-defined email templates to ensure consistent and professional communication with customers. Agent Rating: Gather feedback from customers to evaluate agent performance and identify areas for improvement. Announcements: Keep customers informed with announcements and updates about your products or services, ensuring transparency and timely communication. Assign Activity: Track and manage agent assignments and activities efficiently to optimize workload distribution. Automations: Automate repetitive tasks and workflows to save time and reduce manual intervention, improving efficiency. Roles and Permissions: Define and manage roles and permissions for your support team, ensuring data security and access control. Customer IP Address Tracking: Enhance security and traceability by tracking customer IP addresses during interactions. Customers’ Previous Tickets History: Access a customer’s ticket history to provide personalized support and context for their current issues. Chatting System: Offer real-time chat support to customers, facilitating instant communication and issue resolution. Chat GPT API Integrated: Integrate Chat GPT API for advanced chatbot capabilities, improving the efficiency of customer interactions. Agent Username Privacy: Protect agent identities and privacy by implementing measures to safeguard their usernames. Google Analytics: Integrate Google Analytics to gain valuable insights into customer behavior and support operations. Securities: Implement robust security measures to safeguard customer data and sensitive information. Canned Response: Save time by creating and using predefined responses for common customer inquiries. Live Notification: Receive real-time notifications of new tickets and updates, ensuring prompt response. Google Captcha: Enhance security by integrating Google Captcha to protect against spam and automated attacks. Contact Form: Provide an easy-to-use contact form for customers to initiate support requests. Force SSL: Ensure secure connections by enforcing SSL encryption for all interactions. Clear Application Cache: Maintain system performance by periodically clearing application cache.  

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.