FlexCall - Perfex Call Center

Live Demo: FlexCall - Perfex Call Center Live Demo

FlexCall - Perfex Call Center is a powerful tool that seamlessly integrates telephony with your Perfex CRM, bringing your entire call workflow into a centralized location. This intuitive solution allows you to log every conversation, place and receive calls directly within your browser via Twilio, automatically attach recordings, and ensure you never miss a follow-up. Whether your team is in sales, support, or account management, FlexCall keeps call activity tied to the right lead or customer record, providing full visibility for managers.

Product Overview

FlexCall is designed for teams that want professional telephony capabilities without leaving the familiar environment of Perfex CRM. Each staff member connects their own Twilio account, dials from a built-in keypad or contact picker, and automatically generates a call log. Incoming calls ring directly in the browser on any admin page. When the call ends, the duration, status, and Twilio recording links are saved to the log.

Call Logging & CRM Integration

One of the core strengths of FlexCall is its seamless integration with Perfex CRM. Every call is logged and linked to the corresponding lead or customer record, creating a comprehensive history of interactions. This eliminates the need to switch between multiple platforms, streamlining your workflow and ensuring all customer information is readily available.

Centralized Call Log

FlexCall provides a searchable DataTable of all calls, complete with sortable columns for easy navigation and filtering. You can quickly find specific calls based on date, time, participant, purpose, or other criteria. This centralized call log serves as a valuable resource for tracking customer interactions, identifying trends, and improving your team's performance.

Linking Calls to Leads & Customers

Connecting calls to the right leads or customers is effortless with FlexCall. The live search feature allows you to quickly select a contact, and the phone number automatically fills in the dialer. This eliminates manual data entry and reduces the risk of errors.

Manual Call Entry

In cases where calls are made outside of the platform or require manual logging, FlexCall offers a manual call entry option. This allows you to record past or offline calls, ensuring that all interactions are documented within the system.

Rich Call Records

Each call log entry in FlexCall is comprehensive, capturing essential details such as the call type (inbound or outbound), phone numbers, purpose, summary, duration, and status. You can also add notes and attachments to further enrich the call record.

Staff Assignment & Follow-Ups

FlexCall empowers you to assign calls to specific team members based on expertise or availability. You can also schedule follow-up reminders directly within the call log, ensuring that no important lead or customer interaction slips through the cracks.

Activity Audit Trail

All actions performed within FlexCall, including call creation, updates, and deletions, are logged in the Perfex activity trail. This provides a complete audit trail, enhancing transparency and accountability.

Notifications & Reminders

FlexCall integrates with the Perfex notification system, delivering real-time alerts for follow-up reminders and other important events. Staff members are notified when a call requires their attention, ensuring timely follow-ups and improved customer engagement.

Ideal Use Cases

FlexCall is an ideal solution for a wide range of businesses that rely on phone communication, including:

• Sales Teams: Track sales calls, manage leads, and improve conversion rates.
• Customer Success: Monitor customer satisfaction, provide timely support, and build stronger relationships.
• Support Desks: Handle customer inquiries efficiently, resolve issues promptly, and improve customer service.
• Account Management: Stay connected with clients, schedule meetings, and manage ongoing accounts.

Who Should Use This Product?

FlexCall is designed for businesses that utilize Perfex CRM and require a seamless integration with telephony. If you are looking to streamline your call workflow, improve customer interactions, and gain valuable insights from call data, FlexCall is the perfect solution.

Category: PHP Scripts

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.