Helpdesk Platform - Plugin for Premium URL Shortener

Helpdesk Platform Comprehensive, AI-powered helpdesk and support ticket management system designed for Premium URL Shortener. Streamline customer support, improve response times, and deliver exceptional service with advanced features including AI-generated replies, real-time analytics, custom fields, and much more. Key Features AI-Powered Support

• OpenAI Integration: Generate professional, context-aware replies automatically
• Custom AI Models: Train and deploy your own OpenAI fine-tuned models
• Smart Content Generation: AI-assisted reply generation, text rewriting, and summarization
• Multiple AI Models: Support for GPT-4, GPT-3.5, and custom fine-tuned models

Advanced Analytics Dashboard

• Real-time Statistics: Track total, open, pending, resolved, and closed tickets
• Priority Breakdown: Monitor urgent, high, medium, and low priority tickets
• Trend Analysis: 30-day ticket creation trends with visual charts
• Response Time Metrics: Average response time and first response tracking
• Satisfaction Ratings: Customer satisfaction rate and average rating display
• Agent Performance: Track agent resolution rates and assigned tickets
• Export Functionality: Export dashboard data in JSON or CSV format

Comprehensive Ticket Management

• Ticket Statuses: Open, Pending, Resolved, and Closed
• Priority Levels: Urgent, High, Medium, and Low priority classification
• Ticket Categories: Organize tickets with customizable categories and colors
• Agent Assignment: Assign tickets to specific support agents
• Auto-Assignment: Automatic ticket assignment based on workload
• Bulk Operations: Perform actions on multiple tickets simultaneously
• Ticket Search & Filters: Advanced filtering by status, priority, category, and date
• Overdue Tracking: Automatic identification of tickets exceeding SLA

Rich Communication Features

• Threaded Conversations: Full conversation history for each ticket
• File Attachments: Support for multiple file attachments per ticket/reply
• Attachment Limits: Configurable max attachments and file size limits
• HTML Support: Rich text formatting in messages
• Saved Replies: Create and reuse common response templates
• Reply Categories: Organize saved replies by category

Customer Rating System

• 5-Star Ratings: Customers can rate resolved/closed tickets
• Rating Comments: Optional feedback comments with ratings
• Satisfaction Metrics: Track overall customer satisfaction percentage
• Rating Analytics: Average rating calculation and display

 

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.