Helpy – Knowledge Base Ultimate Support Ticket Help Desk System

Name: Helpy - Knowledge Base Ultimate Support Ticket Help Desk System | GplPixel
Price: 320.00 INR
Availability: InStock

-74%

Version :

v2.0.1

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Helpy – Knowledge Base Ultimate Support Ticket Help Desk System

Premium Category Products

Original price was: Rs1,245.00.Current price is: Rs320.00.

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Categories: Premium, PHP Scripts, Scripts & Code Tags: ask, customer support, help desk, Help Desk Support, Helpy, Helpy - Knowledge Base Ultimate Support Ticket Help Desk System, it support desk, knowledge base, laravel, laravel support ticket, multi user support, php script, Support Ticket Laravel, ticket support

Overview

Create your own ticket support website with this script. You can create a site like the most popular knowledge base help ticket support sites. Helpy is built on top of Laravel. Very easy to set up with a friendly built-in installer. Helpy is likely a comprehensive support ticket and knowledge base system designed to enhance customer support and service management for businesses. It typically combines features for ticket management, knowledge base creation, and customer support communication. Here’s a detailed overview of what Helpy - Knowledge Base Ultimate Support Ticket Help Desk System might offer:

Key Features of Helpy:

Ticket Management System:
- Create, manage, and track support tickets submitted by users or customers.
- Assign tickets to specific support agents or teams for efficient resolution.
- Prioritize tickets based on urgency and type of issue (e.g., low, medium, high).
Knowledge Base Integration:
- Build and maintain a comprehensive knowledge base with articles, FAQs, and troubleshooting guides.
- Enable users to search for answers before submitting tickets, reducing the overall number of requests.
- Organize knowledge base articles into categories for easy navigation.
Customer Support Dashboard:
- An intuitive dashboard for support agents to view pending tickets, response times, and ticket statuses.
- Visual reports and analytics to monitor support team performance and identify areas for improvement.
- Customizable views for agents to focus on their assigned tickets.
Multi-Channel Support:
- Support ticket submissions via email, web forms, and chat.
- Integration with messaging platforms (e.g., Slack, Facebook Messenger) for seamless communication.
- Centralized ticket management regardless of the channel used for submission.
Automated Responses and Workflows:
- Configure automated responses for common queries or acknowledgment of ticket submissions.
- Set up workflows for ticket escalation based on predefined rules (e.g., if a ticket remains unresolved for a specific time).
- Use macros to quickly respond to common inquiries with pre-written messages.
User Roles and Permissions:
- Assign different roles to team members (e.g., admin, agent, viewer) with customized permissions.
- Control access to certain features and knowledge base articles based on user roles.
Customization Options:
- Customize the appearance of the help desk portal to match branding (colors, logos, and layout).
- Modify ticket fields to capture relevant information based on business needs.
Mobile Compatibility:
- Responsive design ensuring users can access the help desk and knowledge base on mobile devices.
- Mobile app (if available) for agents to manage tickets on the go.
Feedback and Ratings:
- Allow customers to provide feedback on support interactions and knowledge base articles.
- Use ratings to identify helpful articles and improve the quality of responses.
Integration Capabilities:
- Integrate with CRM systems, email marketing platforms, and third-party applications.
- API access for custom integrations and data synchronization with other business systems.

Features of Helpy

Unimited Support Tickets
Unlimited Departments
Dynamic DataTable with filters
Ticket Reopen & Re-Assign
Texteditor File Manager
Ticket Custom Fields with File Attachment
Email notification
Live notification system
Unlimited Staff Members
Add, remove & edit Knowledge Base in different departments
Add, remove & edit different departments
Forgot Password
Open, Pending, Close & Replied Status for Tickets
Admin, Staff & User Profile
Powerful Admin Panel
Fully functional Dashboard
100% Responsive for Mobile
User Role Permissions
Members can change their name, email, and password
Upload Avatar
Change password
Secure Bcrypt password hashing
Bootstrap
Font Awesome & Line Awesome

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

Instant access to all plugins and all themes including all future releases
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

We Only provide WHMCS Module, how you can nulled any module step only !
Instant access to all plugins and all themes
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.