Livechat addon for BeDesk support platform

Live Demo: Livechat addon for BeDesk support platform Live Demo

Livechat addon for BeDesk support platform is a powerful and customizable live chat solution designed to enhance your BeDesk helpdesk platform. This addon seamlessly integrates with BeDesk, providing a comprehensive support experience that includes live chat, ticketing, and knowledge base access.

Product Overview

The Livechat addon for BeDesk empowers you to proactively engage visitors on your website, providing instant support and building stronger customer relationships. It features a modern, user-friendly interface that is easy to customize to match your brand identity. With its AI-powered capabilities, the addon can intelligently route customer inquiries to the right agents, ensuring prompt and efficient resolution.

Modern Design and User Experience

The Livechat addon boasts a clean, modern design that seamlessly blends with any website aesthetic. Its intuitive interface makes it easy for both agents and customers to navigate and utilize its features. The customizable appearance options allow you to tailor the widget's look and feel to match your brand colors, fonts, and overall design.

Main Features and Capabilities

• AI-Powered Chat: Integrate the BeDesk AI agent addon for instant support based on knowledge sources, providing quick answers to frequently asked questions.
• Campaign Management: Promote special offers, announce new features, and increase newsletter subscriptions with targeted campaigns. Utilize pre-designed templates or create your own to match your brand.
• Campaign Conditions: Define when and to whom campaigns should be shown based on various conditions, ensuring relevant messaging reaches the right audience.
• Customizable Launcher: Modify the launcher button's appearance and position, or hide it entirely and create your own custom button.
• Chat Timeouts: Set automatic chat closures or agent transfers if customer or agent inactivity exceeds a specified time limit.
• Chat Queue: Automatically assign chats to available agents based on their availability and chat limits. Queues ensure prompt handling even when all agents are busy.
• Widget Appearance: Customize the widget's colors, fonts, and layout to align with your website's design.
• Home Screen: An overview displaying recent messages, popular help center articles, and custom links for quick access.
• Conversations Screen: A list of all user chats and tickets with options to view and manage them efficiently.
• Help Center Screen: Seamless integration with the BeDesk help center, providing access to articles and categories for self-service support.
• Notifications: Alert customers of new messages through sounds, flashing page titles, or email notifications.
• File Uploads: Support for file uploads and preview within chats, facilitating seamless file sharing.
• Chat Transcripts: Enable customers or agents to download full chat transcripts in text format for record-keeping.

Responsive Design

The Livechat addon is fully responsive, ensuring a smooth and optimal user experience across all devices, including desktops, tablets, and smartphones.

Integration and Compatibility

This addon seamlessly integrates with the BeDesk support platform, requiring the main BeDesk platform to be active for use.

Ideal Use Cases

• E-commerce Websites: Provide instant support to customers during their shopping journey, resolving queries and improving the checkout experience.
• SaaS Platforms: Offer real-time assistance to users, addressing technical issues and guiding them through platform functionalities.
• Educational Institutions: Enable quick communication between students and faculty, facilitating prompt responses to inquiries and course-related support.
• Healthcare Providers: Provide immediate assistance to patients, scheduling appointments, answering medical queries, and offering telehealth support.

Who Should Use This Product?

This product is ideal for businesses and organizations of all sizes that require a robust and customizable live chat solution to enhance customer support and engagement.

Category: PHP Scripts

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.