Onpoint Helpdesk Ticketing Solution

Name: Onpoint Helpdesk Ticketing Solution | GplPixel
Price: 450.00 INR
Availability: InStock

-79%

Version :

v1.1

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Onpoint Helpdesk Ticketing Solution

Premium Category Products

Original price was: Rs2,100.00.Current price is: Rs450.00.

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Categories: Premium, Javascript, Scripts & Code Tags: ask, help, helpdesk, knowledgebase, nodejs, Onpoint Helpdesk Ticketing Solution, support, support helpdesk, support ticket

Onpoint is a simple helpdesk ticketing solution for organisations and institutions with limited support staffs. Onpoint is built with speed in mind, therefore it is made in a way that anyone can jump on a ticket to reply as long as they have the required permissions.

Onpoint Helpdesk Ticketing Solution

Onpoint Helpdesk Ticketing Solution is a comprehensive system designed to manage customer support tickets effectively. It provides businesses with an efficient way to handle customer inquiries, complaints, and requests, ensuring that they are resolved in a timely and organized manner. The solution is typically used by customer support teams to streamline communication and enhance service delivery.

Key Features:

Ticket Creation and Management:
- Customers can easily create support tickets through a web portal, email, or even social media channels.
- Support agents can track, prioritize, and manage tickets to ensure a systematic workflow.
- Tickets can be categorized based on issue type, urgency, and severity.
Multi-Channel Support:
- Integration with email, live chat, and social media platforms like Twitter or Facebook.
- Customers can reach out through various channels, and support agents can manage all tickets from one place.
Automated Ticket Routing:
- Tickets are automatically routed to the appropriate support agents or departments based on predefined rules (e.g., issue type, priority).
- Helps in ensuring that tickets are addressed by the right personnel promptly.
Ticket Prioritization:
- Customizable ticket priority levels (e.g., High, Medium, Low) for better management and response time.
- Support agents can prioritize tickets based on urgency and importance.
SLA Management:
- Service Level Agreement (SLA) tracking ensures that support teams meet the agreed-upon response and resolution times.
- Automated reminders and escalation rules help teams stay on track with SLAs.
Knowledge Base:
- A built-in knowledge base allows customers to find solutions to common issues on their own before submitting a ticket.
- Helps reduce ticket volume and empowers customers to resolve basic queries.
Reporting & Analytics:
- Detailed reports and analytics on ticket status, response times, resolution times, and team performance.
- Helps track KPIs and identify areas for improvement in customer support.
Multi-Agent Support:
- Allows support teams to collaborate on tickets, assign tasks, and share notes.
- Multiple agents can work on a single ticket, providing a team-based approach to issue resolution.
Customizable Ticket Fields:
- Customize ticket forms with specific fields to capture essential information about the issue.
- Helps in collecting the right data upfront, making resolution more efficient.
Customer Feedback:
- After ticket resolution, customers can provide feedback on their support experience.
- Helps in understanding customer satisfaction and improving service quality.
Mobile App Support:
- Onpoint Helpdesk may offer a mobile app (or responsive web design) for agents to manage tickets on-the-go.
- Ensures that agents stay connected and responsive, even when away from their desks.
Email Notifications & Alerts:
- Automated notifications are sent to customers and agents for ticket updates, new replies, and ticket closures.
- Helps in keeping everyone informed throughout the ticket lifecycle.
Ticket Closure & Archiving:
- Tickets can be closed once the issue is resolved, and history is archived for future reference.
- Provides teams with a complete history of customer interactions for ongoing support.

Features

Create and manage tickets.
Assign priorities to tickets.
Attach various files(jpg, docx, pdf) when creating new tickets.
Create and manage categories.
Email notifications for new and updated tickets.
Create and manage saved replies for quick response to tickets.
Update site wide settings from the admin backend.
Create and manage staff accounts as well as set permissions for individual accounts.

NOTE

Kindly note that, at the time of reading, this script is not translation ready. Therefore, the text content can’t be translated for now.

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

Instant access to all plugins and all themes including all future releases
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

We Only provide WHMCS Module, how you can nulled any module step only !
Instant access to all plugins and all themes
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.