SupportCandy - Usergroup

Live Demo: SupportCandy - Usergroup v3.1.6 Live Demo

SupportCandy - Usergroup is a WordPress plugin designed to enhance your customer support system by organizing and managing different user types. It allows you to create user groups, assign roles and permissions, and control access to various features within SupportCandy, ensuring a tailored experience for different user categories.

Key Features

• Role-Based Access Control (RBAC): The plugin enables you to define specific roles and permissions for each user group. For example, you could create a "Support Agents" group with permissions to view, respond to, and close tickets, while a "Customer" group would only have access to view their own tickets and submit new requests.

• Assign Tickets to Specific User Groups: Tickets can be directly assigned to specific user groups. This means that tickets related to billing, technical support, or any other department can be automatically routed to the relevant user group, ensuring faster and more efficient issue resolution.

• Access to Knowledgebase and FAQs: You can control which user groups have access to view and manage specific knowledgebase articles or FAQs. This ensures that sensitive information is only accessible to authorized personnel, while customers can easily find relevant answers to their common questions.

• Restrict Ticket Viewing and Editing: Usergroups can be restricted to view only certain tickets or tickets that belong to their assigned department. This ensures that each user group only sees and interacts with tickets relevant to their responsibilities, preventing confusion and streamlining the support process.

• Custom Permissions and Notifications: SupportCandy allows you to set up custom permissions for each group, giving you granular control over their capabilities. You can define who can assign tickets, close tickets, reply to tickets, edit customer information, and more. Additionally, you can customize notifications for different user groups, ensuring they receive relevant updates promptly.

Ideal Use Cases

• Support Agencies: Organize your team of support agents into different groups based on their specialization (e.g., technical support, billing, customer service). Assign tickets accordingly and streamline the support workflow.
• E-commerce Businesses: Create user groups for customers, sales representatives, and administrators. Provide customers with self-service access to FAQs and knowledgebase articles while granting sales reps access to order information and customer details.
• SaaS Companies: Segment your user base into different groups based on subscription plans or access levels. Control which features each group can access and tailor the user experience accordingly.

Who Should Use This Product?

This plugin is ideal for any WordPress website using the SupportCandy plugin that requires a more structured and organized approach to user management within their support system.

Installation and Setup Guide

The SupportCandy - Usergroup plugin is easy to install and configure. Detailed installation and setup instructions are available within the plugin's dashboard and on the SupportCandy website.

Category: Membership

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.