TrackChat - Inbox for Perfex CRM with AI Agents

TrackChat - Inbox for Perfex CRM with AI Agents is an omnichannel inbox that lives inside Perfex CRM. Every inbound message from WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram or your own website chat widget lands in a single unified inbox — with the full conversation thread, the linked Perfex Lead and every CRM action your team took, all in one place. Every day your sales team replies to WhatsApp messages, Messenger DMs and Instagram conversations from five different apps, none of them connected to your CRM. Deals slip through because there is no history, no attribution and no accountability. TrackChat fixes that. Click-to-WhatsApp ads automatically spawn a Perfex Lead with lead_source = TrackChat the moment the first message arrives. Your reports finally show which channel and which campaign closed the most deals. What’s Inside Five Channels, One Inbox WhatsApp Cloud API — Embedded Signup, multi-number support, template sync for 24-hour window replies, WABA filtering per app Facebook Messenger — OAuth + Page subscription, automatic webhook registration Instagram Direct — dedicated Instagram Business Login app, full DM thread sync Telegram Bot — auto-registered webhooks via @BotFather token Web Chat Widget — drop-in <script> tag for any landing page; HMAC identity binding auto-links the widget to the logged-in Perfex client portal customer AI Agents — Your 24/7 First Responder Native support for OpenAI, Anthropic Claude and Google Gemini — bring your own API key, zero middleman fees Per-agent configuration: provider, model, system prompt, temperature, max tokens and human-handoff rules [TRANSFER] token triggers graceful AI → human handoff the instant the bot detects it cannot help Internal notes are excluded from AI context, so private team notes never leak to the bot Perfex CRM Integration Auto-create Lead from every new conversation — configurable lead source, default owner and initial status Quick Actions — create Tasks, Events, Leads, Estimates, Proposals, Invoices, Projects, Contracts or Customers directly from any open conversation thread Linked CRM Items panel — every record tied to a contact visible at a glance inside the conversation Dashboard widget showing open / pending / unread conversations and today’s message count Full role-based permissions: view, create, edit, delete Inbox Productivity AJAX-paginated inbox with status tabs (open / pending / resolved / all), color-coded label pills and real-time SLA elapsed timer Quick Replies with /shortcut trigger — reduce repetitive typing instantly Internal notes (private, never sent to customers, never included in AI prompts) Web Audio API notification beep on inbound messages — no missed conversations Email notification on conversation assignment Search and “Mine / Unassigned” filters Reports & Analytics KPI strip: total conversations, resolved, average resolution time, total messages Daily activity chart with selectable 7 / 30 / 90 day windows Per-channel breakdown table Per-agent leaderboard with reply counts and resolution rates 3-Step Onboarding Wizard Step 1 — Paste Meta App ID & Secret and enable Embedded Signup Step 2 — Meta Dashboard cheatsheet with one-click copy buttons for webhook URLs, verify tokens and every required permission scope Step 3 — Configure auto-lead preferences (source label, default assignee, lead status)

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.