TrueSupport - Support Tickets System & Knowledge Base

Live Demo: TrueSupport - Support Tickets System & Knowledge Base Live Demo

TrueSupport is a comprehensive online support ticket system and knowledge base solution designed to streamline customer support and empower users with self-service options. Built on the robust CodeIgniter framework, TrueSupport offers a user-friendly interface, robust features, and a clean, modern design that enhances both user and administrator experiences.

Application Features

TrueSupport is packed with essential features to manage your support efficiently. It's built with the CodeIgniter framework, ensuring a solid foundation for performance and scalability. The system relies on AJAX for a seamless and responsive user experience. TrueSupport prioritizes user-friendliness with a clean interface and intuitive interactions. The codebase is meticulously written and commented, making it easy for developers to understand and maintain. Multilingual support allows you to cater to a global audience, while comprehensive documentation provides clear guidance for setup and usage.

Design & Interface

TrueSupport boasts a visually appealing design built on the Bootstrap CSS framework. Its fully responsive nature ensures optimal viewing across various devices, from desktops to mobile phones. SCSS files are included, offering flexibility for customization and branding. The user-friendly admin interface features a modern outlook, streamlining administrative tasks.

Authentication & Security

TrueSupport prioritizes user security with robust authentication and authorization measures. Users can log in, reset passwords, and register accounts. The system ensures secure password management with reset links sent via email. User dashboards provide personalized access to account settings, allowing for profile updates and password changes. TrueSupport employs comprehensive security protocols to safeguard against common vulnerabilities like SQL injection, XSS (Cross-Site Scripting), and CSRF (Cross-Site Request Forgery).

Knowledge Base

The integrated knowledge base empowers users to find answers independently. Articles are categorized for easy navigation, and users can search for specific solutions. The system supports article voting, allowing users to highlight valuable content. Admins can manage articles, categories, and their order using a drag-and-drop interface.

FAQ

The dedicated FAQ section complements the knowledge base, addressing frequently asked questions. FAQs are categorized for clarity, and administrators can manage and reorder them as needed.

Tickets

The core of TrueSupport lies in its ticket system. Users can submit tickets, attach files, and track their progress. They can filter and view submitted tickets, enabling efficient issue management. Support agents can reply to tickets, assign them to colleagues, and update ticket statuses. Admins can oversee ticket assignments and ensure timely resolutions.

Users

TrueSupport offers granular user management. Administrators can assign users to specific roles, granting them appropriate permissions. The system also allows for blocking/unblocking users to control access to the platform. A unique feature is user-based permissions, providing tailored access for individual users, surpassing the limitations of traditional role-based permissions.

Settings

The comprehensive settings panel allows administrators to customize various aspects of TrueSupport. Site settings enable updates to essential information like the name, logo, and contact details. Social media settings allow for seamless integration with your social platforms. SEO settings facilitate basic optimization for search engines. Role-based permissions enable fine-grained control over user access, ensuring data security and efficient workflow. Email settings and templates facilitate communication with users, ensuring clear and professional interactions.

Category: PHP Scripts

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.