TrueSupport - Support Tickets System & Knowledge Base

TrueSupport, the online support ticket system, Exclusively made for Support Tickets and Knowledge Bases. Using this application user can register to portal and make support request for their tickets. This application also provide facility to search articles that added by admin, Which will help your clients to know more about your product or services. Features Application Features

• TrueSupport  Build with codeigniter framework.
• Fully AJAX based system.
• User-friendly interface and interaction.
• Neatly written and commented code.
• Multilingual support.
• Well documented.

Design & Interface

• Neat and clean design.
• Build with bootstrap CSS framework.
• Fully responsive.
• SCSS files included.
• User-friendly admin interface with modern outlook.
• Neat email template.

Authentication & Security

• User login, forgot password and reset password options.
• Reset password link sent to user email.
• User registration and activation.
• Activation code will send to user email.
• User dashboard.
• Totally secured system (SQL injection, XSS, CSRF).
• User profile, change password and update profile image.

Knowledge Base

• List of articles separated by categories.
• Manage articles and categories.
• Articles and categories position ordering by drag and drop.
• Search suggestions on search article in frontend.
• Filter articles in admin side.
• Option to vote articles in frontend.

FAQ

• List of FAQs separated by categories.
• Manage FAQs and categories.
• FAQs and categories position ordering by drag and drop.
• Filter FAQs in admin side.

Tickets

• List of tickets separated by categories.
• User can submit tickets.
• User can attach file with ticket.
• User can list and filter submitted tickets.
• User can view and reply for tickets.
• Admin and Support Manager can assign tickets to Support Agents.
• Drag and drop option for keep order of ticket categories.
• Admin users can reply to tickets based on assigned tickets.
• Option to update ticket status.

Users

• Option to manage users to specific roles.
• Option to block/unblock users to accessing site.
• User based permissions, which gives special permission to admin users rather than role based permission.

Settings

• Site settings for updating site related information such as name, logo and more.
• Social media settings for updating social media links.
• SEO settings for updating basic SEO information.
• Role based permission for allocating permission to specific role.
• App settings for basic app configuration.
• Email settings and Email templates

 

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.