uSupport - Support Ticket Plugin for Ultimate SMS

Empower your customer support team with uSupport – the ultimate support ticket plugin for Ultimate SMS that redefines how you handle customer inquiries. Designed with simplicity and power in mind, uSupport gives you everything you need to track, categorize, and resolve tickets with unmatched efficiency. From automated workflows that save valuable time, to real-time analytics that keep you on top of performance, every feature is built to help your team deliver faster, smarter, and more reliable support. With a built-in knowledge base, customers can quickly find answers themselves, reducing ticket volume and boosting satisfaction. Whether you’re managing a small support desk or a growing enterprise, uSupport scales effortlessly to meet your needs, ensuring a smooth, professional, and personalized support experience every step of the way. Codeglen does not provide any type of support for localhost or local machine or remote desktop. Requirements System Requirements Ultimate SMS Requirement You must have Ultimate SMS version 3.6 or higher installed to use this plugin. PHP Requirements

• PHP version 8.2 or higher
• MySQL version 5.8+ or MariaDB equivalent
• Required PHP extensions: BCMath, Ctype, Fileinfo, JSON, Mbstring, OpenSSL, PDO, Tokenizer, XML, GD, cURL

Server Requirements

• Apache or Nginx Web Server
• Enabled mod_rewrite (for Apache)
• SSL Certificate (for secure HTTPS connections)

Features Meet the ultimate solution for your customer support team. Our support ticket application is designed to help you organize, manage, and resolve customer inquiries faster than ever. Key Features:

• Effortless Ticket Management:Our clean, intuitive dashboard gives you complete control. Easily filter tickets by status, priority, or agent, and use bulk actions to handle multiple requests in one click.
• Smart Automation & Collaboration:Automatically assign tickets, enable an autoresponder for new inquiries, and use private internal notes to ensure your team is always on the same page.
• Seamless Organization:Create custom categories and tags to keep your tickets perfectly organized. The integrated knowledge base allows you to build a comprehensive library of support articles, empowering customers to find answers on their own.
• Powerful Analytics:Make informed decisions with our analytics overview. Monitor key metrics like new tickets, resolved tickets, and agent responses to track performance and identify trends over time.
• Private & Public Tickets:Private tickets are just between you and your customers, but Public tickets are like using an online forum—anyone can view and reply! This takes some of the support load off and places it into the hands of those that are willing to help.

 

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.