WeHelp - Ticket Support System

WeHelp is a PHP system developed to offer your clients a great user experience, Clients can search for FAQS that added by admin, if they don’t get any result they can submit new Tickets or Bug Reports and keep in touch with you or your Agents. Also, when the support is done and a ticket is closed and give it priority. WHY Choosing WeHelp WeHelp is built on believing that serving better to your customers is key to leading in now day markets. By providing professional support to your customers rapidly you can build trust of customer which again most vital part of success. For this purpose, we build powerful support ticket management platform which allows you to manage all tickets with multiple ticket status as per requirements. FEATURES

• Security
  • Totally secured system (SQL injection, XSS, CSRF)
  • Built on powerful CodeIgniter Framework that has been tried and tested by millions of developers.
  • Passwords are encrypted using PHPass library to make sure your data is safe.
• User & Registration System
  • Login System comes with a Forgotten Password page, to allow users to reset their password via email.
  • Prevents spam by making sure the email address is unique and valid.
  • Passwords are encrypted using PHPass library to make sure your data is safe!
  • Users can register for an account using the quick and easy register Popup.
• Clients
  • Any register user can login/ forget password.
  • Having awesome profile include member information and his tickets.
  • Mange or update his information in profile settings (country, name, username, gender, user profile, ...).
  • Clients can create tickets either by registering an account
  • Client submit a ticket with (subject, message, attachment file).
  • Receiving E-mail for each ticket reply with respective ticket status.
  • Client Search for his problem in knowledge base section.
  • Contact with support using contact form and contact information.
• Admin Panel
  • Flexible control panel system with full options.
  • Only admin role can login admin panel.
  • You can choose display language (English or Arabic) for website and admin panel.
  • Change website settings(name, logo, favicon, timezone, site description,SMTP settings, direction…).
  • Change website SEO settings (meta description).
  • Change Contact information (email, phone,...).
  • Manage Members (Edit, Delete, Add and view member information) and change their member role (Regular member, admin).
  • Create unlimited departments for articles and manage it(add, edit, delete, view).
  • Create unlimited articles for common problems and mange it (add, edit, delete, view).
  • Mange tickets and reply on it, mange the status otherwise closed or open and priority of it (hight, low, medium).
  • Totally with this admin panel can manage and control every thing appear in website with full option.
  • Admin Can turn on /off submit tickets
  • Admin can set the knowledge base articles as (Public, private, register users).
• Trendy website interface included.
  • Home page with
    • Awesome slider.
    • All departments of Knowledge base
    • latest Articles added
    • Search are for articles
    • Area for submit a ticket
  • Single page for every department with its articles
  • Single page for search result
  • Single awesome page for article with more details, related articles and latest articles added.
  • Custom print page for article.
  • User Profile included all details about client and his tickets.
  • Contact form to make your client reach you easily.
  • Login/ register/ forget password modal.
• Other Features
  • DISQUS tool integrated to allow you comment on article. Read documentation to now how to add it in your website
  • Translation is ready for Languages (English and Arabic)
  • RTL Support for admin panel and website
  • Google Recaptcha for contact form.
  • Awesome template email for new reply and forget password
  • E-mail for each ticket reply with respective ticket status
  • Build trust base of your customers by helping them quickly and thoroughly
  • Serve better your customers with minimum time-span
  • One place for all common problems
  • Easy to install and usability(without any coding knowledge needed).
  • Awesome Design for Website and admin panel
  • Fully Responsive for Website and admin panel
  • Clean Code with hight performance.
  • Easy Customization
  • Friendly with SEO.
  • High performance.
  • Supporting Google Analytics.
  • Sitemap.
  • More features will coming up.

 

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.