WeHelp - Ticket Support System

Live Demo: WeHelp - Ticket Support System Live Demo

WeHelp is a PHP-based ticket support system designed to elevate your customer service and build trust with your clients. Clients can browse a comprehensive FAQ section, or if they can't find a solution, they can easily submit new tickets or bug reports. Your team can then efficiently manage these requests, keeping clients informed every step of the way.

Product Overview

WeHelp empowers you to offer a professional and responsive support experience, fostering customer loyalty and satisfaction. The system is built on the robust CodeIgniter framework, known for its security, performance, and ease of use.

Security

WeHelp prioritizes data security with robust measures to protect your system and user information.

• SQL Injection, XSS, and CSRF Protection: The system is fortified against common web vulnerabilities, ensuring secure data handling.
• CodeIgniter Framework: WeHelp leverages the powerful and battle-tested CodeIgniter framework, trusted by millions of developers for its reliability and security.
• PHPass Library: User passwords are encrypted using the industry-standard PHPass library, guaranteeing the confidentiality of sensitive information.

User & Registration System

WeHelp offers a user-friendly registration and login system, streamlining the client experience.

• Forgotten Password: Users can easily reset their passwords through a secure email process.
• Email Validation: The system prevents spam by ensuring that email addresses are valid and unique.
• Password Encryption: User passwords are securely stored using the PHPass library.
• Quick Registration Popup: Clients can register for an account quickly and easily using a convenient popup form.

Clients

WeHelp provides clients with a comprehensive portal to manage their support interactions.

• Login & Password Recovery: Registered users can log in and reset their passwords securely.
• Profile Management: Clients can view and update their profile information, including contact details and member information.
• Ticket Creation: Clients can submit new tickets with a subject, message, and optional attachments.
• Ticket Status Notifications: Clients receive email notifications for each reply to their tickets, keeping them informed about the progress of their requests.
• Knowledge Base Search: Clients can search for solutions to common problems in the knowledge base section.
• Contact Form: Clients can easily reach your support team through a dedicated contact form.

Admin Panel

The WeHelp admin panel offers a comprehensive suite of tools for managing the support system and its users.

• Flexible Control Panel: The admin panel provides full control over all aspects of the system.
• Role-Based Access: Only administrators can access the admin panel, ensuring security and control.
• Language Selection: The admin panel and website can be displayed in English or Arabic.
• Website Settings: Administrators can customize website settings, including the name, logo, favicon, timezone, site description, and SMTP settings.
• SEO Settings: Website SEO settings, such as meta descriptions, can be managed from the admin panel.
• Contact Information: Administrators can update contact information, including email and phone numbers.
• User Management: Admins can manage users, including editing, deleting, and adding new members.
• Department Management: Create unlimited departments for articles and manage them effectively.
• Article Management: Add, edit, delete, and view articles to create a comprehensive knowledge base.
• Ticket Management: Respond to tickets, manage their status (open, closed), prioritize them (high, medium, low), and track progress.

Trendy Website Interface

WeHelp features a modern and visually appealing website design that enhances user experience.

• Home Page: The homepage includes an engaging slider, featured departments, recent articles, a search bar, and a ticket submission area.
• Department Pages: Dedicated pages showcase articles for each department, providing organized access to knowledge base content.
• Search Results Page: A user-friendly interface displays relevant search results based on user queries.
• Article Pages: Detailed article pages feature comprehensive information, related articles, and recent additions.
• Custom Print Page: An option to print articles for offline reference.
• User Profiles: Clients can access their profiles to view their information and past tickets.
• Contact Form: A dedicated contact form allows clients to easily reach your support team.
• Login/Registration/Forgot Password Modals: Streamlined modals for user account management.

Other Features

WeHelp offers a range of additional features to enhance its functionality and user-friendliness.

• DISQUS Integration: Enable commenting on articles using the popular DISQUS platform (refer to documentation for setup instructions).
• Language Support: The system supports English and Arabic languages.
• RTL Support: Both the admin panel and website support right-to-left (RTL) languages.
• Google Recaptcha: Protect contact forms from spam with Google Recaptcha integration.
• Template Emails: WeHelp includes professionally designed template emails for new replies and password reset notifications.
• Email Notifications: Clients receive email notifications for each reply to their tickets.
• SEO-Friendly: WeHelp is built with SEO best practices in mind.
• High Performance: The system is designed for optimal performance and fast loading times.
• Google Analytics Support: Integrate Google Analytics to track website traffic and user behavior.
• Sitemap Generation: A sitemap is automatically generated to improve search engine indexing.

WeHelp is the ideal solution for businesses of all sizes looking to provide exceptional customer support and build lasting relationships with their clients.

Category: PHP Scripts

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

• Instant access to all plugins and all themes including all future releases
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
• Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

• We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
• We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
• We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

• Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
• Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

• We Only provide WHMCS Module, how you can  nulled any module step only !
• Instant access to all plugins and all themes 
• Unlimited domain usage
• Regular Updates as of when available. Usually, updates are released daily.
• Before purchasing, please read the Terms and Conditions & Refund Policy.
• If you have any questions, please first read the FAQs.
• If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
• Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.