Ticky Helpdesk – Support Ticketing System & Knowledge base

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Version :

v1.7.0

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Ticky Helpdesk – Support Ticketing System & Knowledge base

Premium Category Products

Original price was: Rs3,154.00.Current price is: Rs680.00.

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Categories: Premium, PHP Scripts, Scripts & Code Tags: client management, client support, customer management, customer support, help center, help desk, knowledge base, support, support center, support desk, support system, support ticket, ticket, ticket system, ticketing, Ticky Helpdesk - Support Ticketing System & Knowledge base

Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way. Ticky Helpdesk - Support Ticketing System & Knowledge Base is a comprehensive solution designed to streamline customer support and enhance user experience for businesses. This system facilitates effective communication between customers and support teams while providing a knowledge base for self-service. Below is an overview of its key features and functionalities:

Ticky Key Features:

1. Ticky Ticket Management:

Efficiently manage customer inquiries and issues through a centralized ticketing system.
Features for ticket creation, assignment, prioritization, and status tracking to ensure timely resolution.

2.Ticky Knowledge Base:

Integrated knowledge base to provide users with self-service options for common queries and issues.
Easy-to-navigate articles and FAQs, helping reduce the volume of support tickets.

3. Multi-Channel Support:

Allows customers to submit tickets via various channels, including web forms, email, and chat.
Centralized platform to manage all customer interactions, improving response times and consistency.

4. Customizable Ticket Forms:

Create customizable ticket submission forms to gather specific information relevant to the issue at hand.
Fields can be tailored based on categories or types of inquiries.

5. Automated Responses:

Set up automated replies to acknowledge ticket receipt and provide initial information to users.
Customizable notifications and updates throughout the ticket lifecycle.

6. User-Friendly Dashboard:

Intuitive admin dashboard that provides insights into ticket status, response times, and support team performance.
Visual reports and analytics for tracking key metrics and improving support strategies.

7. User Roles and Permissions:

Role-based access control allows different team members to have specific permissions based on their roles (e.g., admin, agent, customer).
Ensures that sensitive information is accessible only to authorized personnel.

8. Customizable Notifications:

Notifications can be set up for both users and support agents regarding ticket updates, comments, and resolutions.
Helps keep all stakeholders informed throughout the support process.

9. Mobile-Friendly Interface:

Responsive design allows users to access the system on various devices, ensuring support can be managed on-the-go.
Mobile accessibility for customers to submit and track tickets easily.

10. Integration Capabilities:

Can be integrated with other business tools and platforms such as CRM systems, email services, and project management tools.
Facilitates a seamless workflow and improves overall efficiency.

Features

Tickets Management
Knowledge Base Management
Customers and Employees Management
Categories Management
Knowledge base rating
Knowledge base friendly URLs
Knowledge base search
Social Login, users can signin with Envato, facebook and google.
Multilingual you can add / translate the app to your own language just from the Dashboard
Receive Email notifications on each new Ticket or Ticket reply
Auto close ticket, Resolved tickets can be closed after X days automatically
Auto assign Tickets to available agents
Manage Saved replies to quickly answer common tickets
Search for Customers, Articles, Tickets and categories for admins
Professional Design
Rich Text Editor with upload image support
Easy Installation and update
High Performance
And much more…
Requirements
- PHP version >= 7.4.0
- OPENSSL enabled
- mysqlnd enabled
- PDO enabled
- mbstring enabled
- enizer enabled
- xml enabled
- ctype enabled
- fileinfo enabled
- json enabled
- zip enabled
- bcmath enabled
- GD_library enabled
- iconv enabled
- exif enabled

(Only For Premium Category Products !)

1. All digital products are the most recent version, with no possibility of free updates. After payment, you can request an update to the most recent version for 5 days if a new version is released. We free support within 5 days.

2. If a license is required (Excludes WHMCS license , we provide only method not license), please contact us via email or ticket for assistance with activation. Our license is only valid for activation and does not include support.

3. We provide Mobile, PHP script installation services for $19.90 / ₹1700. Please create a backup after installation as we do not support re-installation. For mobile app source code, we do not offer installation services.

4. If you have any questions, please contact us by email [email protected] or create a ticket on this page

5. Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. You will receive the original files from the developers. We do not sell any products that have been downloaded from other websites.

6. The response time can last up to 6 hours.

(Only For Membership Category Products !)

Benefits of our Membership Plans

Instant access to all plugins and all themes including all future releases
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.
Buy or download for FREE by subscribing to our VIP Membership Plan. Join the club of more than 1100+ happy members. This is the same theme as sold by the developer.

Updates:

We offer frequent updates for one year from the date of purchase. After this period, you have to purchase the item again to receive further updates, we also offer lifetime updates as a second option.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support:

Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact form.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

For more information please read FAQs & About Us.

(Only For WHMCS Category Products !)

We Only provide WHMCS Module, how you can nulled any module step only !
Instant access to all plugins and all themes
Unlimited domain usage
Regular Updates as of when available. Usually, updates are released daily.
Before purchasing, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQs.
If you haven’t found the answer to your question, please contact us, and we will respond ASAP.
Please note that any digital products on the website do not contain malicious code, viruses, or advertising. We buy the original files from the developers. We do not sell any products downloaded from other sites.